Effective Communication: For Leaders, Managers & Employees

QC-3121

Effective Communication is the lubricant of organisational efficiency and effectiveness. Clear, straightforward communication fosters good working relationships and results in good staff morale and higher productivity. We all communicate in businesses, but often not very well and most communication is wasted. This course focuses on the key aspects in effectively communicating at all levels and offers a structure for all organisations to construct their own communication network and cycle of meetings right for them.

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Effective Communication
Emma Prowse

Really enjoyed doing these modules! There are points that have really resonated with current situations in my work place. Lots of reflection for me, and feeling empowered to face challenges and lead my teams - thank you.

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Who is this course for?

This is a course for leaders and managers, from CEO to first-line supervision, who wish to establish a consistent and effective way of communicating to individuals and to teams across departments within their organisation.

It is for leaders and managers considering improving internal communications i.e. within their own business, company, organisation, firm. (This course does not cover communicating with external stakeholders such as customers / clients, suppliers etc.).

The course begins with what is communication, why it is important and details the 5 communication channels before exploring the importance of empathy and the emotionally intelligent communicator ahead of understanding how to positively use influence, persuasion, motivation and assertiveness before concluding with practical examples of communication working in practice with different types of meetings.

  • Number of modules: 4

  • Duration: 8 – 12 hours

  • Language: English

  • Access: for 4 months after purchase

  • Start date: any time

  • Self-paced, in your own time

  • Certificate of Completion

  • Price: £799

  • Options: One-to-one coaching

  • For businesses, see below

Course Details

1Welcome

  • Welcome to the Effective Communication course

  • User Guide

  • The Role of Reflection
2Module 1 - Communicating well internally

  • Module 1 - Communicating Well Internally

  • Workbook

  • 1. Current View of Communication in the Workplace

  • 2. Communication vs Effective Communication

  • 3. Channels of communication

  • 4. Spoken or Verbal Communication

  • 5. Non-Verbal Communication

  • 6. Written Communication

  • 7. Visual Communication

  • 8. Active Listening

  • Check your knowledge
3Module 2 - Understanding, Empathy and the Emotionally Intelligent Communicator

  • Module 2 - Understanding, Empathy and the Emotionally Intelligent Communicator

  • Workbook

  • 1. Whole Brain Thinking

  • 2. VAK Learning Styles

  • 3. Empathy

  • Check your knowledge
4Module 3 - Influence, Persuasion, Motivation & Assertiveness

  • Module 3 - Influence, Persuasion, Motivation & Assertiveness

  • Workbook

  • 1. The Impact of Influence

  • 2. The Power of Persuasion

  • 3. Motivation

  • 4. Assertiveness

  • 5. Barriers to Effectively Communicating

  • Check your knowledge
5Module 4 - Building a Communication Network and Effective Meetings Cycle

  • Module 4 - Building a Communication Network and Effective Meetings Cycle

  • Workbook

  • 1. Communication and Engagement

  • 2. Communication Network

  • 3. Cycle of Meetings

  • Check your knowledge
6Conclusion

  • Conclusion

Pricing

Choose to pay a one-time payment for the course, or spread the cost over 4 months.

If you want to reflect on your learning in the context of your work with one of our expert coaches, choose to add 4 online coaching sessions of 1 hour per month for the duration of the course, payable as a one-time payment, or in instalments.

With such flexibility, you can choose the best option for your learning and development.

All prices are shown including VAT.

£799.00

Course-only, one-time payment

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4 x £220.00

Course only, instalments

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£2,479.00

Course + Coaching

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4 x £640.00

Course + Coaching, instalments

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For Business

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