Giving Effective Feedback to Improve Performance


Explore how useful feedback is critical to an employee’s learning and development and how it links to motivation and employee engagement, discover how to prepare for a feedback conversation and learn two tools for structuring both positive and negative feedback.

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Who is this course for?

This course is for anyone who is looking to develop the performance of others, particularly those who manage and lead teams, or who are looking to move into a leadership position.

Giving clear, accurate and effective feedback is a key skill for all leaders and managers. We begin with an understanding of why feedback is important and look at where and when feedback should be given, as well as who it should be given to. This course also introduces you to models on how to effectively structure your feedback, and techniques and approaches on how to give feedback and the importance of preparation. You will also explore six different barriers to giving effective feedback and identify steps that you can take to deal with those challenges.

  • Number of modules: 3

  • Duration: 4 - 6 hours

  • Language: English

  • Access: for 3 months after purchase

  • Start date: any time

  • Self-paced, in your own time

  • Certificate of Completion

  • Price: £599

  • Options: Facilitation, One-to-one Coaching

  • For businesses, see below

Course Details

This course comprises of 3 modules with an introduction and conclusion. Click on the orange button at the end of each row to see the details:


• User Guide
• The Role of Reflection

2Module 1: The Importance of Giving Feedback

• Why Feedback is Important
• Purpose of Feedback
• What Feedback to Give
• When to Give Feedback
• Who to Give Feedback to

3Module 2: Structuring Feedback

• Prepare for the Conversation
• Role of Empathy
• Feedback that Works
• Structuring Feedback
• Structuring Positive Feedback

4Module 3: Barriers to Feedback

• Perception
• Jumping to Conclusions
• Attribution
• Relationship
• Emotions
• Intent vs Impact


• Recap your learning

Pricing options

Choose to pay a one-time payment for the course, or spread the cost over 3 months.

If you want to reflect on your learning in the context of your work with one of our expert coaches, choose to add 3 online coaching sessions of 1 hour per month for the duration of the course, payable as a one-time payment, or in instalments.

With such flexibility, you can choose the best option for your learning and development.

All prices are shown including VAT.


Course-only, one-time payment

3 x £220.00

Course only, instalments


Course + Coaching

3 x £640.00

Course + Coaching, instalments

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